Shipping & Returns

When it comes to shipping and returns, Dollie Wings is committed to providing a seamless and hassle-free experience for our customers. We understand the importance of receiving your order in a timely manner and ensuring your complete satisfaction with your purchase. Read on to learn more about our shipping and returns policies.

Shipping

At Dollie Wings, we offer fast and reliable shipping options to ensure that your order arrives promptly. We partner with trusted shipping carriers to deliver your package safely to your doorstep. Our shipping rates are calculated based on the weight and destination of your order, and you can choose from various shipping methods at checkout.

Once your order has been placed, our dedicated team will work diligently to process and ship it as quickly as possible. You will receive a confirmation email with tracking information once your package is on its way. Please note that shipping times may vary depending on your location and the shipping method selected.

For international orders, please be aware that customs fees, duties, and taxes may apply. These additional charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Returns

At Dollie Wings, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

If you wish to return an item, please contact our customer service team within 7 days of receiving your order. We will provide you with a return authorization and detailed instructions on how to proceed. Please note that the item must be in its original condition, unworn, and with all tags attached.

Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If everything is in order, we will issue a refund to your original form of payment. Please allow up to 10 business days for the refund to be processed.

Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective item.

If you have any questions or need further assistance regarding shipping or returns, please don't hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with Dollie Wings is nothing short of exceptional.